CUSTOMER SERVICE

We are William & Dianna Jones and our goal is to provide you with the very best jewelry buying experience you will find anywhere! We want you to know that you are very important to us. These are not just words, we sincerely mean it. We are passionate about the jewelry we sell and we want you to be completely thrilled with every piece you purchase from us. We hope you will continue to come to us for all your jewelry needs. Our desire is to develop a trusting and long-lasting relationship with you. Thank you for your support and interest. If you cannot find the information you need on this page, please send us an EMAIL. If your questions or concerns cannot be addressed through email, you may phone us at (478) 919-6050, M-F 8AM to 5PM(EST). If you get our answering service, please leave a message, including your name, phone number, and a brief message and we will return your call within the hour. We apologize, but we do not have a toll-free number. If you like, you may send us an email with your phone number, and we will call you. We will always make every effort to be accessible to our customers.

SHIPPING CHARGES AND POLICIES

We ship every other day, except, Sundays and holidays. All U.S. orders are shipped via USPS "First Class Mail", with Insurance and "Delivery Confirmation". The cost for shipping to customers within the United States (Including Alaska, Hawaii, and all U.S. territories is: FREE! CATJONES JEWELRY WILL SHIP ANYWHERE IN THE WORLD!

The cost for International shipping is:

International orders are shipped via USPS "REGISTERED" "International First Class Mail." Shipments are insured, but will only be covered up to the indemnity amount of the destination country. View USPS Registered Mail indemnity policies for International mail.

We will be happy to consider any shipping method you might desire, but there are no guarantees. Our goal is to ensure your merchandise arrives safely to you and we will use whatever method we deem necessary in order to achieve this goal.

Each item comes in a gift box and sufficient padding is used to ensure your merchandise arrives undamaged.

CATJONES JEWELRY WILL ABSOLUTELY NOT BE HELD RESPONSIBLE FOR MERCHANDISE LOST, STOLEN, OR DAMAGED DURING SHIPMENT. WHEN IT LEAVES OUR HANDS, IT'S OUT OF OUR HANDS!!

PAYMENT OPTIONS

When you use the "Buy Now" buttons on our site, you will be redirected to the item listing in our eBay Store, where you will be able to complete check out.

We accept PayPal payments and all major credit cards. All online payments are processed through PayPal. You do not need a PayPal account to purchase from us! PayPal uses the most advanced technology available to ensure your personal and financial information is kept private. CatJones Jewelry does not have access to any of your credit card information. You will be given the opportunity to cancel your transaction at any time. You will also be given the chance to open a PayPal account. We recommend you take advantage of this offer because it will make future transactions with us much less time consuming. View PayPal's security features. Read PayPal's Privacy Policy.

Money Orders- We gladly accept money orders. Please contact us via EMAIL for payment instructions.

Personal Checks- We will accept personal checks, but the funds must clear our bank before your order will be shipped. This usually takes 7-10 business days. You must contact us via EMAIL for prior approval and payment instructions.

Layaway- Contact us and we will discuss arrangements.

PRIVACY POLICY

We will never sell, rent, distribute, disclose, reveal, give away, leak, throw in the trash or in any other way compromise personal information we have about you-not ever! This includes; addresses, telephone numbers, email addresses, purchase information, or anything else pertaining to you or your transactions with us. We never have access to any of your credit card information. PayPal handles that, it does not concern us. If any of the information we have about you becomes obselete or is not needed any more, we will shred it!

This is our shredder. It is fully operational and this is where we will put any information pertaining to you that is no longer needed.

The little fellow beside the shredder is Clifford. He oversees all matters relating to privacy and security. He can be mean, and he will scratch my face off if I should do anything other than shred private information that is no longer of use to us. To sum this all up, please rest assured that all transactions with CatJones Jewelry are safe and secure.

RETURN POLICY

It is our policy not to accept returns. It has been our experience that most return requests are due to buyers remorse. Please ask all questions before you purchase. At our discretion, however, you may return any item that is grossly misrepresented. An example of this would be if we sent an item we stated to be "gold" and it turns out to be "gold plated". This scenario, is highly unlikely, however, because all jewelry pieces are thoroughly tested for gold content before ever being offered to the public. In this case, we would require a written evaluation from a reputable jeweler. The evalutation should be on the jeweler's letterhead containing a contact telephone number. Our policy regarding returns is not inflexible. If you are not happy with your purchase, contact us by EMAIL or phone us at (478) 919-6050. I'm sure we can resolve any problems you might have. We will consider exchanges and returns for credit toward other merchandise.